Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns must be made in store.  Please Note: We currently have a 24-hour return policy for all "squishy" items. We must be notified of a defect within 24 hours of purchase on these items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item, simply bring your item into the store with your receipt.   

You can always contact us for any return question at shop@lexbirmingham.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like plush items, (stuffed animals) perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@lexbirmingham.com

RETURN POLICY

Your satisfaction is important to us. We will be happy to replace or refund the amount of your purchase for items being returned in their original packaging and in resalable condition within 30 days of purchase. Unfortunately, we cannot accept final sale items or seasonal merchandise (past the relative holiday) as returns. We also have a 24hr return policy of all "squishy" items. 

RETURN POLICY DETAILS:

Returns can be made at our store. When returning the product in the store, please be sure to bring your receipt with you to the store.